Me: Hi, yes, my name is Kaly Sullivan, and I need to have a technician come maintenance our furnace. Operator: Sure Mrs. Sullivan. How does next Thursday at 11:00 work for you? Me: Perfect. Do you have my phone number? I'm just not sure what number you have on file. Operator: We have 978-460-2803 on file. Me: That's my husband's old number, and he's not here anymore. Operator: Oh. (Pause.) I'm so sorry. Me: No, no. He's just in Philadelphia. … [Read more...] about a way with words